Visitor Restrictions Expanded at QCH

QCH is rolling out a safe, phased approach for visiting your loved one at our hospital. Please know they are in good hands – we take their safety and care very seriously here at Queensway Carleton Hospital.

 

Be assured that we will continue to deliver excellent care to your loved one and that we are following the advice of the experts to do everything we can to keep our patients and our healthcare providers safe, and to be available for you if you require acute care in our hospital.

Here is what you need to know about visiting your loved one at QCH

  • All visitors must pass screening and must not be showing signs of any COVID-19 symptoms. There may be times when you have to wait in the screening lineup due to higher numbers of visitors.
  • You must wear a mask at all times. You will be given a medical mask at screening.
  • Visits no longer need to be scheduled in advance, unless scheduled visits are common practice, such as the Mental Health Unit and Fairfield site.
  • Up to 2 visitors are allowed at the bedside per day and may come together or separately.
  • Visitors must follow COVID-19 safety guidelines as outlined by the staff for the duration of your visit.
  • Visits may take place any time before 9:00 pm, any day of the week.

If the patient you want to visit is on IPAC precautions (safety precautions put in place when a patient is showing symptoms of a communicable disease), please contact the unit before visiting for the safety of yourself, your loved one, and our staff.

 

Outpatient Clinics

Due to space limitations, only 1 essential care partner may accompany the patient to their outpatient appointment.

 

Fairfield Inn

Visitors are welcome at the Fairfield Inn, where visits will take place in the lobby with proper physical distancing set up. Please call in advance and make an appointment due to space limitations and the preparation required for patients.


Emergency Department

Due to physical distancing and safety requirements, patients can have one visitor or care partner with them in the Emergency Department.


Childbirth Program

Doulas can be present in the labour room to support the mom and her birth partner during delivery, and grandparents and siblings of the newborn are allowed to visit once per day after the baby is born.

 

Please read our letter to our new moms for more information. Congratulations on your new baby!


Mental Health

Mental Health visiting hours are between 4:00 pm – 9:00 pm on weekdays to respect therapeutic program times, and 10:00 am – 7:00 pm on weekends (excluding 12:00 pm – 1:00 pm for rounds).