Here is what you need to know about visiting QCH

Queensway Carleton Hospital is currently in low visitor restrictions:

  • Two individuals (visitors or essential care partners) can be present at the bedside at the same time.
  • Visitors do not need to be scheduled or pre-identified by the patient, and there are no specific time limits. Patients and visitors are encouraged to determine and coordinate who should be present at the bedside.
  • As always, every patient can identify an Essential Care Partner who will have access to that patient even if a visitor is present. They should be identified by the patient to their clinical team.
  • For outpatients, an Essential Care Partner may be permitted if they can be safely accommodated.
  • For the Emergency Department, one person can accompany the patient.

Policies you need to know:

  • All essential care partners and visitors must pass self-screening upon entry and must not be showing signs of any COVID-19 symptoms.
  • You must wear a mask at all times. You will be given a medical mask upon entry.
  • Essential care partners and visitors must follow COVID-19 safety guidelines as outlined by the staff for the duration of their visit.
  • Visits may take place any time before 9:00 pm, any day of the week.
  • Only one care partner is permitted on a unit if it's on outbreak. Updates on outbreaks can be found on our COVID-19 page.


Visiting Hours During COVID-19

Outpatient Clinics

Due to space limitations, only 1 essential care partner may accompany the patient to their outpatient appointment.

Fairfield Inn

Visitors are welcome at the Fairfield Inn, which follows the same guidelines as listed above. Visits may take place outside as well if you'd like to enjoy a nice weather day with your loved one.

Emergency Department

Due to physical distancing and safety requirements, patients can have one essential care partner* with them in the Emergency Department.


* Please see definition for essential care partner in the FAQ below

Childbirth Program

Doulas can be present in the labour room to support the mom and her birth partner during delivery, and grandparents and siblings of the newborn are allowed to visit once per day after the baby is born.

Please read our letter to our new moms for more information. Congratulations on your new baby!

Mental Health

Mental Health visiting hours are between 4:00 pm – 9:00 pm on weekdays to respect therapeutic program times, and 10:00 am – 7:00 pm on weekends (excluding 12:00 pm – 1:00 pm for rounds). Please contact the unit to set up a time to visit.


Whether you are a patient, visitor or staff, when you arrive at Queensway Carleton Hospital, you will see handwash stations set up at each entrance and outside patient rooms. We are asking all patients and visitors to wash their hands before and after entering the hospital and before and after entering a patient room.


As part of Ontario’s new normal, we are also asking you to self-screen before entering the hospital.

What is self-screening?

Here is a checklist of questions to ask yourself before entering QCH. Do you have:

  • A new cough (not associated with your current illness)
  • A fever
  • Shortness of breath (worse than usual)
  • Severe headache (worse than usual)
  • Unexplained muscle aches
  • Unexplained extreme fatigue
  • Vomiting and/or diarrhea


If you answer yes to one or more of these questions, please leave the hospital and visit your family physician or the closest Emergency Department. This applies to patients and visitors.


Mask requirements

All our patients, visitors, volunteers, and essential care partners must wear a medical-grade mask – this is important to protect the vulnerable patients in our care.


If a patient or Essential Care Partners is unable to wear a mask, staff will ask if there is any ability to wear a mask temporarily for movement through occupied spaces in the facility. If the patient or ECP is unable to tolerate a mask for any period, screening staff will ask the individual to stand at least 6 feet away from all other persons and will contact a member of the clinical team who will further discuss the limitations, including medical exemptions.

  • For outpatients: The clinical team will be contacted to determine if the appointment can be delayed or take place virtually. Appropriate appointments will be rescheduled. If the patient must be seen immediately, a face shield will be offered. While this is an inferior form of protection, it helps to limit spread of some respiratory secretions. If an ECP is unable to wear either a mask or face protection, consideration must be given to finding alternative care supports for the patient. Those patients who must be seen immediately who are also unable to wear a face shield will be escorted directly a separate waiting area. If space is limited, some patients may have to wait outside (e.g. in their car) until arrangements can be made.
  • For Emergency patients: The screener will contact the Care Facilitator in the Emergency Department to further discuss the patient’s limitations and care needs. For patients who are unable to tolerate a mask, a face shield will be offered for the patient to wear while in hospital, including in the waiting area. Those patients who are unable to wear a face shield will be accommodated to the extent possible. Efforts will be made to find an appropriate location in which the patient can wait for their assessment. All triage decisions in the Emergency Department are based on the presenting medical issue for the patients. A patient’s inability to wear a mask is not a factor to speed the assessment of that patient ahead of others.
  • Visitors: No exemption from the mask requirement is allowed for visitors.

Units in outbreak

If a unit is experiencing an outbreak, there will be increased visitor restrictions on that unit to ensure the safety of patients, staff and Essential Care Partners. This means that, in some cases, visitors may not be allowed on that particular unit. Before visiting a unit experiencing an outbreak, please consult with unit staff.



COVID-19 Visitor FAQs

What is an essential care partner?

An essential care partner is someone required for direct, hands-on care, essential emotional support, or translation requirements that cannot be met through virtual services. This person must be designated in advance, in consultation with the care team.

What qualifies as a visitor?

A visitor is an individual who comes to the hospital to see an inpatient for social support. They may or may not be immediate family.


A visitor is different than an Essential Care Partner. See definiition above.

What does "fully vaccinated" mean?

Fully vaccinated means that you have had two doses of a World Health Organization (WHO) approved vaccine. 

What exceptions are there?

Exceptions include: 

  • Those visiting patients at the end-of-life
  • Care partners for moms delivering babies
  • People who are essential to accompany patients to appointments or participate in their delivery of care
  • Children under the age of 12
  • People with specific medical exemptions who show their identification and a dated, written document from a physician or nurse practitioner, on their letterhead that confirms the patient’s name and the reason for the medical exemption (see below)

What qualifies as a medical exemption?


  • An allergic reaction to a component of the vaccine (confirmed by an allergist or immunologist), or
  • A case of myocarditis or pericarditis after a first dose of a vaccine.


A written document from a physician or nurse practitioner, on their letterhead. It must cite the specific reason for exemption, either: An allergic reaction to a component of the vaccine (confirmed by an allergist or immunologist), or a case of myocarditis or pericarditis after a first dose of a vaccine.

Can I just show proof of a negative test result instead?

Negative COVID tests cannot be accepted as an alternative to being fully vaccinated. Studies show that people who are fully vaccinated are less likely to be infected with COVID-19 and to infect others, so visitors or essential care partners must show proof that they are fully vaccinated. This is an important step to help keep your loved one safe.

What kind of proof do I need to provide?

You need to provide the official receipt from the government of Ontario.

How do I get a copy of my vaccine receipt?

  1. Go to the COVID-19 Ontario website
  2. Click the checkbox next to “I have read and understand the terms of use.” and Continue
  3. Complete the required fields, then select Continue
  4. Under Vaccination receipts select “Continue” and click "Download the receipt." In the PDF, move your mouse to the top right to the down arrow to download your copy.