Ken Alger 

Board Chair

Ken is an executive leader and senior executive who has been on the QCH Board for 6 years as well as having spent the previous 6 years on the QCH Foundation Board. Ken has chaired the Finance & Audit Committee and served as Vice Chair where he took a leadership role in putting together a new strategic plan for QCH. Board work takes a big part of Ken’s time now as he also chairs the board of Advance Mortgage Investment Corporation (A.M.I.C.) a growing Ottawa based mortgage investment company. He previously served as President of The College of Kinesiologists as an Order in Council (public member) appointed by the Ministry of Health and Long-Term Care (MOHLTC). Ken took an early retirement from a career with TD Bank Group as Vice President in the Ottawa market area. This allowed Ken to bring his business acumen, knowledge of the community and a passion for giving back to the community in which he lives and works into this role on the Hospital Board. Ken has a strong personal brand in people and human capital development that has been seen in many hours of coaching, mentoring and nurturing today’s talent into tomorrow’s leaders. Living in the Ottawa West catchment area, QCH is ‘his’ hospital and he is dedicated to delivering excellence in the ever changing health care field.

Andrew Falconer

Secretary

Andrew has been an Emergency Physician at Queensway Carleton hospital since 1987, served as QCH's Chief of Staff from 2008 to 2019, and currently serves as the Hospital's President and Chief Executive Officer. He graduated from the University of Ottawa School of Medicine in 1985, completed his Family Medicine residency at the University of Ottawa in 1987 and later received his Emergency Medicine Specialty Certificate. Andrew served on the Council of the College of Physicians and Surgeons of Ontario from 2012 to 2015 and also served on the discipline committee. In addition, he received his advanced Health Care Leadership Program certification and financial literacy certification from Rotman School of Business and completed his Masters in Health Administration from the University of Regina in 2018. Andrew recently served as President of Saint Mary's General Hospital before moving back to Queensway Carleton Hospital to take on the role of President and CEO.

Atuk Aggarwal

Vice Chair

Atul is President & CEO of Marcan Pharmaceuticals Inc., a generic pharmaceutical manufacturer based in Ottawa. He has been actively working in the healthcare industry for 30 years. Atul co-founded A & A Pharmachem Inc. in 1992 and continues as its Chairman. A & A Pharmachem Inc. is a leading Canadian supplier of healthcare ingredients used to manufacture both pharmaceutical & nutraceutical products. In 2005, Atul founded Marcan Pharmaceuticals Inc. which manufactures generic drugs and is supplying medicines to pharmacies and hospitals across Canada. He sold Marcan to a global multinational generic drug manufacturer in 2015. He continues to run Marcan, as its President & CEO. Atul received a Bachelor of Mathematics Degree from the University of Waterloo in 1987. He is also a Chartered Professional Accountant (CPA), and has a Masters in Business Administration from Wilfrid Laurier University. He has experience on non-profit boards including the Young President’s Organization (Ottawa Chapter) as Chair. He is currently the Chair of the Board of Joan of Arc Academy (an all-girls non-profit private school). Atul has lived in Ottawa/Nepean for over 50 years and is married with three daughters.

Lori Lennox

Vice Chair

Lori is a senior health leader with expertise in strategy, governance, and data management and analytics. As the Director of Business Strategy and Analytics at the Canadian Medical Protective Association, Lori facilitates the establishment of the business strategy and management framework, and leads the data, business intelligence and analytics functions to facilitate corporate planning, reporting and decision-making. Prior to her current role, Lori worked at the Canadian Institute for Health Information for over a decade, where she held roles in data management and analysis, governance and the development of corporate strategy. She has also worked as an occupational therapist at the Ottawa Hospital and a private rehabilitation firm, and as a case manager at the Champlain Community Care Access Centre. Lori holds a master in health administration from the Telfer School of Management and a bachelor’s degree in occupational therapy from the University of Ottawa.

Christine Desloges

Board Member

Christine joined the Board of Directors of the Queensway Carleton Hospital (QCH) in 2018. She was confirmed Chair of the Board’s Governance Committee in June 2020. Christine was a Board Director (2016-2020) of the Toronto-based Yee Hong Community Wellness Foundation. She remains a member of the Quality and Client Service Committee of the Yee Hong Centre for Geriatric Care. With 800+ long-term care home beds, it is the largest non-profit nursing home in Canada. These inter-related Board/Committee responsibilities enable Christine to familiarize herself with the quality and delivery of long-term care services for seniors (the fastest growing population segment in our community), which is also one of the priorities of QCH. Christine was Vice-President (2017-2019) of the 35,000-member Ottawa Chapter of the National Association of Federal Retirees. She was also Chair of its Membership and Services Committee, where she spearheaded a comprehensive review to provide more effective services to meet the multiple needs of its members and their spouses. Christine retired in 2015 as a federal Assistant Deputy Minister (ADM) after 35 years of service with Global Affairs Canada, Treasury Board Secretariat and Passport Canada. She brings to the QCH Board her proven skill sets acquired through various leadership roles in governance/compliance, strategic resource deployment, organization transformation and IT-enabled service delivery. As well, she has extensive experience in consensus building in multi-disciplinary/cultural and inter-jurisdictional public-private settings. Christine, a certified Corporate Director with the Institute of Corporate Directors (ICD.D), has an MA in International Affairs (Carleton University) and a BA in Spanish Studies (St Thomas University). She had also studied Spanish (Universidad Menendez Pelayo, Spain) and Mandarin Chinese (Singapore National University). She was recipient of the Head of Public Service Award of Excellence (Management /2006); Queen Elizabeth II Diamond Jubilee Medal (Public Service /2012) and National Association of Federal Retirees Award (Collaboration/2018).

James (Andy) Macdonald

Board Member

Andy has over 30 years of experience as a senior government executive and as a financial management consultant to governments. In that period, he served in a number of capacities. As Comptroller General of Canada, he was responsible for the development of government-wide financial policies and the supporting staff recruitment and training to ensure effective implementation. He fulfilled a similar role for the Government’s internal audit community. Andy created and occupied the first Chief Information Officer position for the Government of Canada, chairing the Deputy Minister Subcommittee on Information Management on behalf of the Treasury Board. He was subsequently the founding Chief Government Information Officer for the Commonwealth Government of Australia. Andy also served as an international consultant in Public Financial Management for the World Bank, other International Financial Institutions and National Governments. These assignments together covered the full spectrum of financial management processes - from budgeting to budget execution to reporting and audit. Andy received a BEng (EE) from the Royal Military College, an MBA from Queen’s University and a PhD from Stanford University in Palo Alto, California.

Chad Schella

Board Member

A graduate of Bishop's University in Lennoxville, Quebec, Chad Schella is the General Manager, Government and Community Affairs at Canada Post. Prior to joining Canada Post in 2012, Chad worked for two leaders of a federal political party and then with the Canadian Construction Association in Ottawa before spending 4 years in Toronto with the Royal Canadian Golf Association (now Golf Canada) and then pharmaceutical-based company, Pro-Pharma. Chad returned to Ottawa in 2003 to work with the Ottawa Senators Foundation to help create, build and open Roger Neilson House. Following the successful completion of this pediatric, palliative care facility, he spent 8 years with the Ottawa Senators Hockey Club and sat as a founding Board Member of Roger Neilson House for seven years. Chad and his wife Catherine Clark live in Carp with their two children, Alexandra and Charlie, who were both born at the Queensway Carleton Hospital.

Hugh O'Toole

Board Member

Hugh is a senior member of the Ottawa Police Service. He has been actively involved in law enforcement and community safety for over 26 years, including several years as a homicide investigator. He currently manages the Customer Service directorate, where he developed a number of innovative quality assurance programs to improve accountability. Hugh obtained a BA from Saint Mary’s University in 1993. A strong proponent of continuing education, he obtained a JD from the University of Ottawa in 2013 and was called to the Bar the following year with focus in administrative law. An advocate for the vulnerable, Hugh led successful appeals to the Supreme Court of Canada and the Ontario Court of Appeal on issues impacting victims of sexual violence and impaired driving. Recognizing quality and accessible healthcare as fundamental to the development and maintenance of healthy and safe communities, Hugh also serves as Board Chair at the Salvation Army Ottawa Grace Manor. A long-time resident of West Ottawa, Hugh lives with his wife Tara and their three children.

Rebecca Hickey

Board Member

Rebecca is a communications strategist with a passion for making our community a better place. She is currently the Director, Communications and Marketing at Ingenium – Canada’s Museums of Science and Innovation. Prior to joining Ingenium, Rebecca held communications leadership roles at NAV CANADA and Hydro Ottawa. Her experience includes government relations, issues management, digital communications and marketing.

Since 2018, Rebecca has served on the Board of Directors at Ottawa Community Housing, the largest social housing provider in the nation's capital.

Rebecca holds a Bachelor of Journalism and Communications, and an MBA from Carleton University. Rebecca is married and has two daughters, both born at the Queensway Carleton Hospital.

Rana Chreyh

Board Member

Rana Chreyh is a business leader and a licensed professional engineer with over 20 years of experience and a deep commitment to making a difference in industries with positive human impact. She has held various leadership roles ranging from Chief Operating Officer, Executive Consultant, Director PMO and Director of Engineering in the medical device industry, mHealth Technology and healthcare delivery spaces. Rana has experience in both the private sector and broader public sector including at Abbott and IBM and has served at Canadian Blood Services and The Ottawa Hospital. She is a graduate of Queen's University B.Sc. Chemical Engineering with first class honours Rana also holds a dual executive MBA from Queen's University and Cornell University with academic distinction. Rana lives with her family on the west end of Ottawa and is delighted to be serving as a member of the Queensway Carleton Hospital Board of Directors.

Al Hamdani

Board Member

Al Hamdani is a seasoned financial services executive and leader with over 25 years of experience in corporate finance, enterprise risk management and transformation who believes that strong healthcare and social services are critical to community prosperity. Al is also on the Board of Directors of Service Coordination Support, an entity which works with the Ontario government to empower people with developmental disabilities through various services. Al is currently an executive at the Canada Development Investment Corporation (CDEV), where he helped start up a subsidiary which provides debt and equity financing to companies impacted by the pandemic and now oversees a $7 billion portfolio. Previously, he held several leadership roles at Export Development Canada (EDC), including Chief Risk Officer where he led a major transformation of EDC’s risk and governance practices and Global Head of Project Finance, where he built a successful infrastructure financing business and closed project financings across various industries in numerous countries around the world. Earlier in his career, Al also had roles at a major Canadian corporate bank as well as at the Bank of Canada. Al is a Chartered Financial Analyst and has an MBA from the Rotman School of Management. Al is an avid golfer, runner and snowboarder as well as an amateur guitarist who loves all kinds of music. Al lives in Kanata and feels fortunate to have benefited from the care of the Queensway Carleton Hospital many times and is excited and honoured to serve on its Board of Directors.

Wendy Nicklin

Board Member

With a background in critical care and emergency nursing, Wendy taught at Queen’s university and then held progressively senior positions at The Ottawa Hospital. She assumed the position as President and CEO of Accreditation Canada in 2004, stepping down early in 2016. Wendy has considerable governance experience, most recently as the Board Chair of the International Society for Quality in Health Care (ISQua). Past governance work includes the Canadian Patient Safety Institute, Healthcare Insurance Reciprocal of Canada and the Champlain Local Integration Health Network. Currently she serves on the Boards of Hospice Care Ottawa and Salus Global Corporation. She is a member of the Committee on Accreditation of Medical Schools and recently joined Patients for Patient Safety Canada. With a strong commitment to effective governance and focusing on quality, safety, accreditation and leadership, Wendy has numerous publications to her name and has given many presentations nationally and internationally. She has an academic appointment to Queen’s University. Wendy has a B.N. and M.Sc.(A) from McGill University and is a Fellow of ISQua and a member of the International Academy of Quality and Safety in Health Care. She is a certified Corporate Director with the Institute of Corporate Directors (ICD.D).

Ronald Richardson

Chair, QCH Foundation Board of Directors

Ronald Richardson is a private industry executive with professional, governance and investment interests in the software, energy and not-for-profit sectors. Ronald is a licensed Professional Engineer (P.Eng.) and a certified Corporate Director with the Institute of Corporate Directors (ICD.D). In governance, Ronald currently serves as Chair of the Queensway Carleton Hospital Foundation; as Director ex-officio of the Queensway Carleton Hospital; as Director, HS&E Committee Member of Tundra Oil & Gas Ltd. (Winnipeg); as Chair of Brokrete, Inc. (Toronto); as Director of Kanata Montessori School (Ottawa) and as Director, Trustee or Observer for several other private organizations. Ronald is an active investor and member of the Capital Angel Network in Ottawa, and was co-founder of Benbria Corporation. Ronald formerly held positions with Barclays Capital, Intel, Husky Injection Molding Systems and SlipStream Data. Ronald holds a B.S.E. (Bachelors of Software Engineering, Honours Co-op, with Distinction) from the University of Waterloo. Two of Ronald’s three children were born at the QCH.

Dr. Hae Mi Lee

President of Medical Staff

Dr. Lee is a Plastic Surgeon at the Queensway Carlton Hospital since 2014. She received her Plastic Surgery specialist certification as a Fellow of the Royal College of Physicians and Surgeons from the University of Western Ontario in 2012. She obtained subspecialty expertise as a breast and oncologic microvascular reconstructive surgeon at Sunnybrook Health Science Centre prior to her recruitment at the Queensway Carleton Hospital to advance the breast cancer reconstruction program. Dr. Lee holds affiliations with The Ottawa Hospital and University of Ottawa, Faculty of Medicine as a lecturer, providing training to medical students and surgical residents in the community. She holds privileges at the Perth and Smiths Falls District Hospital, providing local plastic surgery services with a focus on skin cancer. As the director of the Ottawa Institute of Plastic Surgery, Dr. Lee promotes safety and education to patients seeking plastic surgery, both reconstructive and cosmetic. Dr. Lee volunteers in community outreach with the Heart health program at St. Patrick's High School to promote early exposure and encouragement to those interested in medicine.

Dr. Lee is happy to be back in Ottawa with her children, enjoying a city where she grew up. A lifelong artist, Dr. Lee enjoys polymer clay sculpture, acrylic, and oil painting.

Dr. Maria Keller

Vice President of Medical Staff

Dr. Maria Keller has been an Emergency Physician at the Queensway Carleton Hospital since 2018. She graduated from Schulich School of Medicine & Dentistry at Western University in 2015 where she served as President of the medical school’s Student Council. She completed her Family Medicine residency at the University of Ottawa in 2017 and completed her Emergency Medicine Fellowship from the University of Ottawa in 2018, during which she served as Chief Resident. Dr. Keller also works part-time as a locum family physician within the Ottawa community. She loves helping patients on the front line as an Emergency Physician while building long-lasting relationships as the quarterback of healthcare for her patients as a Family Physician.

Dr. Keller has a passion for teaching and is the QCH Emergency Department Learner Coordinator. She also holds affiliations with the Faculty of Medicine at the University of Ottawa as a lecturer within the department of Emergency Medicine. She is also passionate about Quality Improvement within the hospital and looks forward to working with the Board of Directors and Senior Leadership to continue to provide high quality patient care at this great hospital. Dr. Keller lives in Ottawa with her husband, daughter, and their black lab.

Dr. Andrew Remfry

Secretary Treasurer Medical Board

Dr Remfry is a General Internist who joined the Queensway Carleton team as a member of the Medicine and Hospitalist divisions in 2019. Originally from the UK, he finished medical school in London, UK, before undertaking residency and General Internal Medicine fellowship in Toronto. After completing training in 2017 he worked in both Academic and Community institutions in Toronto before relocating to Ottawa. He has an academic appointment as a lecturer with the University of Ottawa and regularly supervises trainees in the Internal Medicine program. He has an interest in Quality Improvement and has completed an MSc in Quality and Patient Safety with the University of Toronto. 

Stephen Abraham

Community Member

Stephen Abraham is the Director of Examinations at the Medical Council of Canada. He is a seasoned executive with a professional career spanning 35 years working in several sectors including assessment, education, insurance, software development, telecommunications, Information Technology consulting and broadcast television in roles including Software Developer, IT Director, Chief Technology Officer, Chief Information Officer, Business Unit Director and Founder and CEO of an Innovative Startup. Board positions held include an elected Board position on the Algonquin College Board of Governors, President of local chapter of Heart and Stroke Foundation of Ontario, Director and Chair of the Ontario Council of College CIOs, Director of the Canadian Council of College CIOs and Director of Programs of the Ottawa Chapter of the CIO Association of Canada.
Throughout his career, Mr. Abraham has been in continual pursuit of unique and innovative ways to use emerging technologies to improve organizational effectiveness and efficiency. With a passion for collaborative teamwork to create meaningful, positive change, he has led large-scale organizational changes through the conception, development, introduction and support of transformational systems and processes. He graduated Magna Cum Laude, on the Dean’s Honour Roll with an Honours B.Sc. in Computer Science (University of Ottawa). Believing in lifelong learning, he completed further studies in areas including Artificial Intelligence (MIT), Executive Management (McGill University), Executive Leadership (Queen's University), Financial Securities (Canadian Securities Institute) and Project Management (Project Management Institute). Stephen is a father of four adult children and long-time resident in the Briargreen community in Ottawa west where he lives with his wife, artist Patricia Kenny.

Cynthia Mar

Community Member

Cynthia has had a multi-faceted career in the healthcare and life sciences industries for more than 20 years, ever since receiving her Masters in Health Administration. Cynthia started her healthcare career with Cerner, a global healthcare solutions provider, and then began leading large, complex healthcare transformations for Capgemini Ernst & Young and Deloitte. She has also led global marketing for Healthcare and Life Sciences at SAP and run the Department of Family Medicine at the University of Ottawa, leading them to obtaining their best accreditation results ever. Cynthia has always given back and has sat on Boards for Western Alumni, Ivey Alumni, Alpha Gamma Delta, the National Capital Sommelier Guild, the Ottawa Centre Minor Hockey Association, as well as volunteering with numerous charitable organizations since she was a teenager. In 2010, she was one of the founders of Dress for Success Ottawa. Cynthia also holds an HBA from the Ivey Business School at Western University and is a certified sommelier.

Michel Piché

Community Member

Michel Piché joined Carleton University as Vice-President (Finance and Administration) in July 2016. Prior to joining Carleton, he served in a variety of agencies and enterprises including the National Research Council of Canada, Central Wire Industries Ltd., the Canadian Red Cross Society, Explosive Technologies International, and Northern Telephone Ltd. Mr. Piché completed a Masters in Public Administration at l’Ecole Nationale d’Administration Publique of the Université du Québec. He is also a Chartered Director (C.Dir.), Certified Internal Auditor (CIA), and Chartered Professional Accountant (CPA). He is involved with CPA Ontario in developing and presenting workshops on Integrated Planning and Budgeting and a member of the Board of the Canadian Association of University Business Officers (CAUBO). He previously taught at Nipissing University for their B. Comm. distance learning program, served on the Board of Directors of the Ottawa Community Immigrant Services Organization (OCISO) and oversaw the NRC’s annual GCWCC (United Way) fundraising campaign.