QCH and COVID-19

QCH is actively involved in caring for patients with COVID-19. 

For the latest information on the virus, please visit Ottawa Public Health: COVID-19

How are we keeping you safe?

Our patients' safety has always been and will always be a topmost priority at Queensway Carleton Hospital.

We have been working diligently to make our patients feel safe when they need to come to QCH for care during these unprecedented times.

• QCH staff are actively screening all patients at the Emergency Department and our entrances upon arrival

• All areas of our hospital are thoroughly cleaned frequently by our staff

• Physical distancing markers have been put in place at hospital entrances to ensure you stay 6 feet apart

Our Infection Prevention and Control team is in close contact with Ottawa Public Health and other agencies to help guide decision-making and receive updates on the virus.

What if you think you may have COVID-19?

If you suspect you have the virus or have been in close contact with someone who does, Ontario Health has a self-assessment tool that will help you figure out your next steps.

Please consult the Ottawa Public Health website for the most recent information on COVID-19, including a full list of symptoms and testing information.

Patients coming to QCH

In order to keep everyone safe, we have put some practices in place.

Upon arrival at the main entrance:

• You will be screened for symptoms at one of the screening stations

• You are required to wear a mask at all times when you are in the hospital – you will be given a new medical mask during screening to wear

• Please stand 6 feet apart from others to ensure proper physical distancing

An important note: if you are screened positive for one of the symptoms of COVID-19, be prepared to potentially have your appointment rescheduled as you will not be allowed to proceed into the hospital.

There will be a Volunteer on hand to help guide you to a waiting room. Please maintain appropriate physical distance while waiting for your appointment and wear a mask at all times. All waiting rooms are cleaned thoroughly and often to ensure your safety.

Help us keep everyone safe: if you are coming to Queensway Carleton Hospital for an appointment, please wear a mask. Thank you.

Visiting QCH

In order to protect everyone's health, visitor restrictions are in place at QCH. More information can be found on our Visitor Restrictions page.