QCH and COVID-19

QCH is actively involved in caring for patients with COVID-19.

For the latest information on the virus, please visit Ottawa Public Health: COVID-19


There is currently a COVID-19 outbreak on QCH’s C3 unit of 5 confirmed cases. 

An outbreak is declared when two or more associated cases of COVID-19, as per the definition from Ottawa Public Health.

Visitation on this unit has been suspended until further notice, with exceptions made for compassionate care, required translation or assistance with care only.

The safety and well-being of our patients, our team members and their loved ones is very important to us, and we take it very seriously.


How are we keeping you safe?

The safety of our patients has always and will always be a topmost priority at Queensway Carleton Hospital.

We have been working diligently to make our patients feel safe when they need to come to QCH for care during these unprecedented times.

  • QCH staff are actively screening all patients at the Emergency Department and our entrances upon arrival
  • All areas of our hospital are thoroughly cleaned frequently by our staff
  • Physical distancing markers have been put in place at hospital entrances to ensure you stay 6 feet apart

Our Infection Prevention and Control team is in close contact with Ottawa Public Health and other agencies to help guide decision-making and receive updates on the virus.

What if you think you may have COVID-19?

If you suspect you have the virus or have been in close contact with someone who does, Public Health has a self-assessment tool that will help you figure out your next steps.


Please consult the Ottawa Public Health website for the most recent information on COVID-19, including a full list of symptoms and testing information.


Patients coming to QCH

Care teams are reviewing each case individually based on medical needs and urgency, ensuring that risks and benefits are properly evaluated before rescheduling the surgery, procedure, diagnostic imaging, or clinic appointment that cannot be done virtually. Patients will be contacted as their care can be rescheduled.


In order to keep everyone safe, we have put some practices in place.

Upon arrival at the main entrance:

  • You will be screened for symptoms at one of the screening stations
  • You are required to wear a mask at all times when you are in the hospital – you will be given a new medical mask during screening to wear
  • Please stand 6 feet apart from others to ensure proper physical distancing
  • Please arrive no earlier than 30 minutes in advance of your scheduled appointment – you will not be allowed entry if you arrive too early

An important note: if you are screened positive for one of the symptoms of COVID-19, be prepared to potentially have your appointment rescheduled as you will not be allowed to proceed into the hospital.

There will be a Volunteer on hand to help guide you to a waiting room. Please maintain appropriate physical distance while waiting for your appointment and wear a mask at all times. All waiting rooms are cleaned thoroughly and often to ensure your safety.

Help us keep everyone safe: if you are coming to Queensway Carleton Hospital for an appointment, please wear a mask. Thank you.

Visiting QCH

In order to protect everyone's health, visitor restrictions are in place at QCH. More information can be found on our Visitor Restrictions page.


COVID-19 Care and Testing Centre - Moodie

Queensway Carleton Hospital operates the COVID-19 Care and Testing Centre on Moodie in Ottawa’s West end.


More information on the Care Centre can be found on our COVID-19 Care and Testing Centre page.


Patient transfers

April 29, 2021


With high COVID-19 rates in our community, there are many people needing hospital care. To ensure we can continue to provide you and our other patients with the highest quality and safest care, it is possible that we may need to move some patients to another hospital or long-term care facility (LTC) that has fewer patients. Hospitals and LTCs across Ontario are working together to ensure all patients can receive the care that they need.

Please know, we will only do this if it is necessary and your care team determines it is safe to do so. If we need to move you to another hospital, your care team will have a discussion with you and provide you with more information. They would make sure that the new care team has the information they need to support and care for you.

This is not a decision we take lightly. We understand that this may cause you some worry or concern. We will do our best to answer your questions and make sure the move is as comfortable for you as possible.


If you have any questions, please ask your care team – we are here to help you.