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Queensway Carleton Hospital is committed to  treating all people with respect and fostering a healthy and positive environment that respects the needs of each member of the community.


Interpretation Services:

If you are more comfortable  speaking a language other than English, an interpreter can be arranged for you. QCH subscribes to Languages Service Associates, an organization that provides real time translation in almost 300 different languages via telephone.  The patient and the care provider each have a handset and speak to the translator.  Translators are medically accredited and bonded.
The is service is available throughout the hospital


Sign language interpretation:

If you would like sign language interpretation, QCH has a Video Remote Interpretation (VRI) service for patients. Let your caregiver know prior to your appointment if possible.


TTY phone service for the deaf, deafened and hard of hearing:

A TTY telephone unit for the hearing impaired is available for patients and staff.  You can request the unit from your healthcare provider who will check it out from our Call Centre.


Service animals and pet visitation:

Service animals - Your service animal is welcome to come with you to your appointments.  If you are admitted to hospital, please inform the surgical pre-admission Nurse and the nursing unit staff in advance of to ensure that your service animal can be looked after.


Pet visitation - pets provides staff, patients and visitors an opportunity to include animals into a patient’s care while maintaining the safety of others. The hospital recognizes that pet therapy can be instrumental in the recovery of illness and will try to accommodate the requests for pet visitation and maintain quality care for all.

The hospital currently has a pet visitation program on the Geriatrics, Alternative Level of Care and Rehabilitation, and Mental Health Units. This policy is designated to allow pet visitation in acute care areas when permitted.

For a family pet to be permitted into the Queensway Carleton Hospital, several guidelines MUST be followed. Failure to comply with these guidelines will result in the owner being asked to promptly remove the animal from the hospital premises.

Guidelines for pet visitation in acute care areas:
a) the patient must be acutely ill with an extended hospital stay (this includes those that are admitted for restorative of terminal care)
b) pets are limited to dogs and cats and must be house pets
c) visits are to be restricted to 30-60 minutes
d) there must be no potential threats to others patients in the designated area. It is the Team Leader's responsibility to ensure that
all patients in close proximity are allergy free and not fearful of animals
e) all visitation must be pre-approved. Permission MUST be obtained from the Nurse Manager/delegate of the requested area and a permission slip completed (permission slips are available at ACC desk).
f) animals will not be permitted in the following hospital areas: 
   Intensive Care Unit

   Operating Rooms 
   Labour & Delivery 
   Newborn Nursery 

   Rooms where there are isolation precautions in place 
   Storage/preparation areas for food, medications, clean/sterile supplies 
   Rooms of patients who are at increased risk of infection 
   Rooms of patients with allergies to animal dander.

Guidelines for animals:
a) all animals must be clean, groomed and healthy

b) the animal must be house broken

c) current vaccination records are required

d) animals must be of a quiet temperament

e) care and supervision of animal visitors is the responsibility of the person bringing the animal into the hospital
f) animals are NOT permitted in food preparation areas of the cafeteria 


Responsibilities of pet owners:

a) all pets must be on a leash or in a cage at all times

b) pets are only to stay in areas designated by nursing staff

c) all messes are to be initially cleaned up by pet owner

d) pet owner must supervise pet at all times while on hospital premises

e) pet owners must call the unit prior to their visit to ensure that the time of their visit does not interfere with patient care or safety
f) carry the approved application form when visiting with the pet and show to staff when requested.