Accessibility feedback from our customers provides the Hospital with opportunities to learn and improve. The Hospital recognizes the right of our customers to make a complaint, compliment, or make suggestions on ways to improve our services.
The Hospital ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports on request. Customers are invited to provide their feedback in writing, in person, by e-mail, or by telephone.
Patient Relations Department – Queensway Carleton Hospital
3045 Baseline Road
Phone: 613-721-2000, ext. 5655
Customers can expect to hear back from the Patient Relations Department within 48 hours of receipt, either in writing, in person, by e-mail or by telephone, acknowledging receipt of feedback. They will set out the action to be taken in response to any complaints.