Masks are required in all areas of the Emergency Department (ED).

Outside of the ED, everyone is required to wear a mask when interacting with patients. This includes anyone visiting a patient, providing care, or transporting a patient.

Masks are encouraged but not required in public areas such as hallways, elevators, cafeterias, and coffee shops.

If a patient or Essential Care Partners (ECP) is unable to wear a mask, staff will ask if there is any ability to wear a mask temporarily for movement through occupied spaces in the facility. If the patient or ECP is unable to tolerate a mask for any period, a face shield will be offered or staff will ask the individual to stand at least 6 feet away from all other persons and will contact a member of the clinical team who will further discuss the limitations, including medical exemptions. Those patients who are unable to wear a face shield will be accommodated to the extent possible. Efforts will be made to find an appropriate location in which the patient can wait for their assessment. All triage decisions in the Emergency Department are based on the presenting medical issue for the patients. A patient’s inability to wear a mask is not a factor in speeding the assessment of that patient ahead of others.

Whether you are a patient, visitor or staff, when you arrive at Queensway Carleton Hospital, you will see handwash stations set up at each entrance and outside patient rooms. We are asking all patients and visitors to wash their hands before and after entering the hospital and before and after entering a patient room.

All Essential Care Partners and visitors must pass self-screening upon entry and must not be showing signs of any COVID-19 symptoms. Here is a checklist of questions to ask yourself before entering QCH. Do you have:

• A new cough (not associated with your current illness)
• A fever
• Shortness of breath (worse than usual)
• Severe headache (worse than usual)
• Unexplained muscle aches
• Unexplained extreme fatigue
• Vomiting and/or diarrhea

For more details, please click here.

To ensure the best possible care in a limited space, up to two people may accompany each patient in the Emergency Department.

Two Essential Care Partners can be identified for each patient. One Essential Care Partner is encouraged to stay at the patient’s bedside and may stay 24 hours-a-day. Please communicate the name of the Essential Care Partners to the ICU team. Essential Care Partners and family are encouraged to attend multidisciplinary rounds from 9-11 a.m., but visitors may be limited.

Visitors may visit any day between 10 a.m. and 9 p.m. In normal circumstances, we limit visitors at the bedside to two people at one time, but more may be allowed in certain circumstances. Please discuss this with the nurse.

Mental Health visiting hours are:

• Monday to Friday: 4-8 p.m. 
• Saturday, Sunday, and holidays: 12-8 p.m.

Due to space limitations, only 1 Essential Care Partner may accompany the patient to their outpatient appointment.

Visitors are welcome at Park Place, which follows the same guidelines as listed above. Visits may take place outside as well if you'd like to enjoy a nice weather day with your loved one.

An Essential Care Partner is a person designated by the patient or substitute decision-maker as being especially important to the patient’s recovery. They should be someone who is deeply involved in the patient’s healthcare journey and is integral to the overall well-being of the patient. The designated Essential Care Partner is welcome to be at the bedside at all times.

This person may also be the patient’s spokesperson who will tell friends and family about the visiting guidelines and serve as a first contact for any questions on the patient’s condition.

QCH welcomes up to two Essential Care Partners to stay at the patient’s bedside 24 hours a day on the medical, rehab, childbirth, and surgical units. The Day Surgery Unit, Post Anesthesia Care Unit and Intensive Care Unit limit this to one Care Partner only given space constraints and complexity of care.

Care Partner Etiquette

• Please use the public washrooms, not the washroom in the patient’s room.
• Please keep noise to a minimum. Use headphones when listening to music or watching TV.
• During the night, use minimal lighting.
• It is important for Care Partners to be rested however, if you are staying the night, please provide your own blankets and pillows.
• Please do not wear scented products or bring scented products to the hospital.

A visitor is different than an Essential Care Partner. They are a guest of the patient or family who wants to provide well wishes and social connections. A visitor may be a friend or relative of the patient or family. Our visiting policy reflects the needs of our patients: to rest, to take part in care and treatment, and to have the support of family and friends.

Visitor Etiquette

• Please keep your visits short to approximately 20 minutes.
• Please be respectful of the patient’s roommate’s need for privacy, rest and recovery.
• Children under 14 years of age must be always supervised by an adult (not the patient).
• Please follow the infection control guidelines posted on the door. If you are unsure of what to do, talk to the Nurse prior to entering the room.
• Please do not wear scented products or bring scented products to the hospital.