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Patient Bill of Rights & Responsibilities

Declaration of Patient Values

In Harmony with the QCH Mission, Vision and Values

Queensway Carleton Hospital’s Patient Bill of Rights and Responsibilities represents important guiding principles and behaviours that our staff will strive to achieve in their relationships with patients, their families and representatives.

I have the right to:

Receive all facts about my diagnosis and prognosis in a language or means that I understand -- so I can make informed decisions about my treatment and discharge

Refuse treatment (except as directed by Public Health)

Be listened to, have my views heard and actively participate in my care

Ask questions freely whenever I need to

Make decisions in collaboration with my family/ care partner and health care providers

Be treated with dignity, respect and receive equitable, compassionate treatment regardless of my race, religion, ethnicity, age, sex, gender identity,sexual orientation or (dis)ability

Be treated in a safe environment

Have my privacy and confidentiality protected and know my information will not be shared without my permission or discussed in public places

I am responsible for:

Providing my health care team with accurate information about past and present illnesses, my current health and medications, as well as any changes in my condition

Respecting the rights, property, privacy and diversity of all -- including other patients and their families

Being respectful and courteous and refraining from verbally or physically abusing hospital staff, students, volunteers, or physicians

Obeying the rules and practices of the hospital

Paying all costs not covered by insurance

Protecting my personal belongings

More Information

QCH Patient Relations is available to discuss any concerns you feel have not been resolved by your care team. sbarnes@qch.on.ca or 613-721-2000 ext. 5655.