Patient Bill of Rights & Responsibilities
Declaration of Patient Values
In Harmony with the QCH Mission, Vision and Values
Queensway Carleton Hospital’s Patient Bill of Rights and Responsibilities represents important guiding principles and behaviours that our staff will strive to achieve in their relationships with patients, their families and representatives.
I have the right to:
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Receive all facts about my diagnosis and prognosis in a language or means that I understand -- so I can make informed decisions about my treatment and discharge
- Refuse treatment (except as directed by Public Health)
- Be listened to, have my views heard and actively participate in my care
- Ask questions freely whenever I need to
- Make decisions in collaboration with my family/ care partner and health care providers
- Be treated with dignity, respect and receive equitable, compassionate treatment regardless of my race, religion, ethnicity, age, sex, gender identity,sexual orientation or (dis)ability
- Be treated in a safe environment
- Have my privacy and confidentiality protected and know my information will not be shared without my permission or discussed in public places
I am responsible for:
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Providing my health care team with accurate information about past and present illnesses, my current health and medications, as well as any changes in my condition
- Respecting the rights, property, privacy and diversity of all -- including other patients and their families
- Being respectful and courteous and refraining from verbally or physically abusing hospital staff, students, volunteers, or physicians
- Obeying the rules and practices of the hospital
- Paying all costs not covered by insurance
- Protecting my personal belongings
More Information
QCH Patient Relations is available to discuss any concerns you feel have not been resolved by your care team. sbarnes@qch.on.ca or 613-721-2000 ext. 5655.
Maintaining Quality of Care
Here is more information on your rights and opportunities as a patient, family or caregiver.
Privacy Policy
Patient-Owned Electrical Equipment
Pet Visitation
Disclosure of Adverse Event
Management of Patient Valuables & Belongings
ICU Care Partner Policy
Gift Policy
Care Partner and Visitor Policy
Photography and Videotaping Policy
Complaint Policy
Keeping Patients Safe From Abuse
Reporting Sexual Abuse