Our team is working hard to prepare for and get used to this new system, which is why you may experience longer wait times than usual. Thank you for your patience and understanding.
No, we are still seeing patients in our Emergency Department and admitting patients as needed. We’ve been preparing for this system update for months, and we have protocols and processes in place to ensure we continue to provide safe, quality care to patients coming to the hospital during this period. You may however, experience longer wait times than usual.
No. Our care team is well-trained for this and has been preparing for this implementation for months. It will, however, take some time for the team to adjust to everything being electronic. Rest-assured, this will in no way impact the quality of care you are receiving at QCH.
When arriving at QCH, you can expect the same kind greeting and quality care. If you require admission to the hospital, you will receive a new armband that looks slightly different. With our new electronic health records system, the nurse is required to scan your armband each time they administer your medications.
We have been slowly working towards moving electronically for three years and have rolled the project out in phases, with some phases being delayed due to the demands of the pandemic. Right now, we are currently operating in a "hybrid" model, where some patient documentation is still on paper, and others are electronic. By moving electronically, we are improving the safety of care.
Unfortunately, you will not have access to the Patient Portal during the upgrade. We are estimating the patient portal will be offline from 10:00 pm on October 12 and will be back online at approximately 9:00 pm on October 13.
Just a little bit. On October 13, the COVID Care and Testing Centre on Moodie will open one hour later at 9:00 am and close at 3:30 pm.
Please use the Ontario COVID-19 provincial portal to check for your test results as the Connected Care Patient Portal will be offline during the upgrade, beginning October 12 at 10:00 pm and will be back online at approximately 9:00 pm on October 13.
If you are physically coming into QCH, your appointment or procedure will not be impacted. However, your appointment will be conducted via phone if you have a virtual appointment scheduled between 10:00 pm on October 12 and 9:00 pm on October 13.