West COVID-19 Care Clinic

The COVID-19 Care Clinic in Ottawa’s West end – operated by QCH, in partnership with Ottawa Public Health and community physicians, and is located at the former D. A. Moodie Intermediate School.


595 Moodie Drive

Monday to Friday

8 a.m. to 3:30 p.m.


It is primarily for treatment for people with symptoms of respiratory illness – cough, fever, and cold-like symptoms – in need of medical attention. It is equipped to do basic diagnostic tests, such as chest X-rays and lab tests.

 

Online Booking

The COVID-19 Care Clinic is now offering online booking for those in need of a COVID-19 test and meet the criteria.
Online scheduling will be available through a website and booking app, with two options for your visit:

  • Swab only: For those with mild symptoms who only need a test
  • Physician visit +/- Swab: For those who have chest pressure or discomfort, difficulty breathing, a sore throat or want to see a physician
Book an appointment at the COVID-19 Care Clinic on Moodie

 

Appointments are released Monday to Friday at midnight. The schedule will show two days of appointments. If you need to book an appointment but do not have access to the internet, please call 613-721-4722 for the COVID-19 Care Clinic on Moodie and dial 613-288-5353 for Heron. Note: there are a limited amount of bookings through this phone number, and it is to only be used for those without internet access.


The average length of time of your appointment will be around an hour and a half, depending on if your visit is scheduled as an individual or as a family. Please ensure you arrive on-time to begin the screening process and allow yourself time to check in on the Convey app (available on the App Store and Google Play Store). We ask for your patience as unexpected delays may occur.


Please note that people should only seek testing at assessment centres if they meet the criteria:

  • Are showing COVID-19 symptoms; or
  • Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app; or
  • Are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit; or
  • Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.

What to expect at the West COVID-19 Care Clinic

  • The average length of time of your appointment will be around an hour and a half, depending on if your visit is swab only or if it includes meeting with a physician for care.
  • Please plan to arrive no more than 20 minutes before your scheduled time.
  • Those arriving more than 5 minutes late for their appointment may not be able to be tested and may have to re-book.
  • Please bring your health card or proof of health coverage. Those without health coverage can still be seen.
  • If you have any questions about where to find your results or what to do while you wait for your results, please ask the physician, or visit the Ottawa Public Health website for further instructions. 

 

For more information on the COVID-19 Care Clinics, please visit Ottawa Public Health.

 

Frequently Asked Questions

 

How do I book an online appointment?

  1. Go to the online booking website and fill in your information to register
    1. COVID-19 Care Clinic on Heron
    2. COVID-19 Care Clinic on Moodie
  2. Click on “book appointment” in the top menu
  3. Choose which Care Clinic to go to: Moodie or Heron
  4. Choose which type of visit you want: COVID Swab Visit or COVID Physician Assessment and Swab Visit
  5. Select an appointment slot
  6. Answer the COVID-19 screening questions
  7. Confirm your appointment. You will get an email confirmation.
  8. You will get a text message explaining how to download the Savience Convey app. Note: the app is needed to check in to your appointment
  9. When you arrive at the Care Clinic for your appointment, please open the Convey app to check in to your appointment. This will notify the staff that you have arrived. 

Please note: testing is done at the Care Clinics, not the hospitals who help run the clinics. 

 

When are the new appointment times released?

Appointments are released Monday to Friday at midnight on the online booking website.


How far in advance do you take bookings?

Appointments can be made 48 hours in advance. This is subject to change as we work to improve the service over the next 2-3 weeks.

 

How long is the appointment?

The average length of time of your appointment will be around an hour, depending on if your visit is scheduled as an individual or as a family. Please ensure you arrive at the Care Clinic on-time to begin the screening process and allow yourself time to check in on the Convey app. We ask for your patience as unexpected delays may occur.

 

What is the criteria to get testing at the Care Clinics?

People should only seek testing at assessment centres if they meet the criteria:

  • Are showing COVID-19 symptoms;
  • Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app;
  • Are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit;
  • Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.

What if I want to cancel my appointment?

Open the Convey app (available on the App Store and Google Play Store) or website, go to “My appointments” in the menu, click on your appointment, and click cancel.

 

What if I booked the wrong time or chose the wrong Care Clinic by accident?

You are able to cancel your appointment on the Convey app (available on the App Store and Google Play Store), and book another one through it with the correct time or site.

 

What kinds of appointments are available?

Online scheduling will be available through a website and booking app, with two options for your visit:

  • Swab only: For those with mild symptoms who only need a test
  • Physician visit +/- Swab: For those who have chest pressure or discomfort, difficulty breathing, a sore throat or want to see a physician


Can I make appointments for my family, or is the appointment just for me?

Yes, you are able to make an appointment for your family. When you are choosing the type of appointment you want to make – COVID Swab Visit or COVID Physician Assessment and Swab Visit – there is the option for an Individual booking or a Family booking.

 

What if I am unable to access the internet to book my appointment?

If you do not have internet access, please call 613-721-4722 for the COVID-19 Care Clinic on Moodie and dial 613-288-5353 for Heron for assistance. Please note that there is a limited amount of bookings through this phone number.


Can I use this online booking website for all of the COVID-19 sites in Ottawa?

No, this specific website is for the Care Clinics run by Hôpital Montfort and Queensway Carleton Hospital. Appointments for the COVID-19 testing sites at Coventry and Brewer are made through their online booking system.

 

What if I’m having technical difficulties?

For technical assistance (i.e. registration or password issues), please dial 613-721-4722 for the COVID-19 Care Clinic on Moodie. For Heron, please dial 613-288-5353 for an appointment.

 

Where can I find my test results?

Are you waiting on your test results from a COVID-19 swab test? We know the wait can be a bit frustrating, especially when you’re worried about your kids (we get it!). Public Health Labs are doing their best to keep up with the increasing demand. We hear you and we want to help, so we’ve put all of this information in one spot for your convenience.

Where you can find your results depends on where you got tested – like at a Care Clinic or a pop-up testing site, for example. Here’s how you can find your results.

The West COVID-19 Care Clinic

Swabs from the Moodie Care Clinic are sent to the Eastern Ontario Regional Laboratory Association (EORLA). To manage the current volumes, EORLA prioritizes the lab testing of hospital patients first, and then assessment centre tests. EORLA prioritizes symptomatic patients, patients referred for testing by Public Health (for contract tracing) and health-care workers who have been told to get tested by their Occupational Health and Safety teams. For those cases, EORLA has been able to provide results within 24 to 36 hours.

 

With the large increases in volumes being received, the resulting time for asymptomatic patients who do not meet the above criteria could take 72 hours or greater. To access results from a test from Moodie:

 

  • You will be required to login to see your results
  • If you do not have an account, you can sign up for one at the time of your test

Canadian Tire Pop-up

If you were swabbed at the Canadian Tire Centre drive-thru, your swab was sent to the Public Health Labs. Here’s what you can do if you haven’t heard back:

  1. Check the Ontario Health portal
  2. Check with your family doctor
  3. Check with Ottawa Public Health – Note: this option is only for those that do not have a health card and cannot access to the portal
  4. Send us an email with your full name, date of birth, and phone number to our patient ombudsman at sbarnes@qch.on.ca

Please know that family members may receive results on different days, as family tests are not necessarily processed together.


Ontario Health Pop-ups

Swabs from Ontario Health pop-up testing stations are sent to Public Health Labs. To access your results:

  • Check the Ontario Health COVID-19 Test Results page
  • You will be required to enter your Ontario health card number
  • If you do not have an Ontario health card, please contact DriverCheck 1-800-463-4310, option 3

Finally, we want to say thank you for your patience! The region is working hard to expand testing, and we appreciate your understanding as we do this.