QCH conducting patient experience surveys
October 06, 2023
Queensway Carleton Hospital (QCH) has launched an online survey to gather feedback from patients about their experience at QCH.
Surveys will be emailed to patients who have consented to being surveyed, from the following hospital areas and services:
Eligible patients will receive an email from firstname.lastname@example.org, within a week after discharge, inviting them to complete the survey anonymously through a secure link.
Information collected from the survey will help enhance patient care and experiences.
The survey is being conducted through the Ontario Hospital Association’s (OHA) Qualtrics XM platform. Qualtrics XM is an Experience Management solution that enables timely data collection and analysis to support quicker improvements.