New Translation and Interpretation Service to Enhance Patient Care
March 26, 2025
Ottawa, ON – Queensway Carleton Hospital (QCH) is excited to announce the launch of a new video translation and interpretation service, designed to foster inclusive care and elevate patient experience. The innovative tool, Voyce, will provide real-time translation and interpretation through tablets, ensuring that patients receive the best possible care, regardless of language barriers.
Voyce connects patients and healthcare providers with certified, specially-trained medical interpreters, who are available to assist in over 240 languages, including American Sign Language (ASL). This advanced service will help QCH meet the needs of a diverse patient population, offering fast and efficient communication across a wide range of languages.
Key features of the Voyce service include:
- Easy to use: Simple and user-friendly tablet interface, making it easy for patients and staff to connect with interpreters.
- Fast access to most languages: Quick and reliable access to a wide range of languages with service level agreements (SLA) ensuring timely support.
- Over 240 languages: Including ASL, ensuring communication for a broad spectrum of patients.
- Group calling: Allows for multiple parties to be included in the call, enhancing collaboration and communication across departments.
With Voyce, QCH is taking significant strides in improving accessibility and breaking down language barriers, ensuring that language is never a hindrance to receiving exceptional care.
About Queensway Carleton Hospital
As the only acute care hospital in West Ottawa, Queensway Carleton Hospital provides quality care to half of the city’s population every year. QCH’s agility and collaborative culture enable it to respond quickly to the most pressing healthcare challenges facing its vibrant and growing communities through advanced programs that reinvent models of patient care. QCH has been named the #1 hospital in Ottawa by Newsweek magazine in 2021 and as a top employer in Canada by Forbes magazine. QCH acknowledges it is located on the traditional and unceded lands of the Anishinabe Algonquin Nation.
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Media Contact
Natasha Curley,
Communications Officer
Queensway Carleton Hospital
ncurley@qch.on.ca