24 Hour Crisis Lines
Fire, Police, Ambulance Emergencies 911
Distress Centre of Ottawa & Region - 238-3311
Kids Help Line - 1-800-668-6868
Mental Health Crisis Services - 722-6914
Ottawa Rape Crisis Centre - 562-2333
Sexual Assault Support Centre - 234-2266
Tel-Aide Outaouais - Urban Area - 741-6433
Telehealth Ontario - 1-866-797-0000
Need a Doctor?
Find a Doctor (College of Physicians & Surgeons) (Ext. 626) - 1-800-268-7096
Medi-Visit (Limited In-home visits) - 569-9944
Mutual Support Associations/Groups
AIDS Committee of Ottawa - 238-5014
Amputee Society of Ottawa - (Ext 5416) 737-7350
Aphasia Centre of Ottawa - 567-1119
Arthritis Society (The) - 723-6574
Bereaved Families of Ontario - 567-4278
Canadian Cancer Society - 723-1744
Canadian Diabetes Association - 521-1902
Canadian Hearing Society - 521-0509
Canadian Mental Health Assoc. - 737-7791
Canadian National Institute for the Blind - 563-4021
Crohns and Colitis Foundation - 733-2870
Depression & Manic Depression Mutual Support Group - 737-7791
Family Information / Support Groups
Fibromyalgia Support Group - 721-2082
Kidney Foundation of Canada (The) - 724-9953 OR: - 1-800-724-9953
Lung Association - 230-4200
Multiple Sclerosis Society of Canada - 728-1583
NAMI (Family to Family Education Program) - 737-7791
OSTOP Ottawa (Osteoporosis) - 563-9660
Parkinsons Society of Ottawa - 722-9238
Psychiatric Survivors of Ottawa - 567-4379
Schizophrenic Society of Ontario - 761-9218
Stroke Survivors Association of Ottawa - 820-0864
United Ostomy Support Group Ottawa- 447-0361
Widowed Support Group of Ottawa - 236-7784
General Resources for Seniors
Community Care Access Centre (CCAC)
Home Care & Placement Coordination - 745-5525
Geriatric Assessment Outreach Teams
East Ottawa - 562-6362
West Ottawa - 721-0041
Helpline - 562-6368
Meals on Wheels
Nepean - 829-1133
West Ottawa - 591-3686
Rideau Senior’s Centre - 692-4697
Ottawa - 233-2424
Osgoode Twp Home Support Program - 821-1101
Jewish - 722-2225
Queensway-Carleton Hospital
Geriatric Day Hospital 721-3808
Red Cross – Equipment on Loan 560-7220
Resource Guides
Senior Citizens Council
“Directory of Resources for Senior Citizens” - 234-8044
Council on Aging
“Choosing Long Term Care” booklets - 789-3577
The Caregiver Guide
Financial Aid
Income Security Programs
(OAS, CPP, Involuntary Separation Forms) - 1-800-277-9914
Veterans’ Services - 998-9460
Essential Health & Social Supports (EHSS) - 560-0631
Transportation
Para Transpo -
Application -244-1289
Booking - 244-7272
Transportation to Medical Appointments, Banks, Shopping, etc.
Abbotsford Seniors Outreach Services - 230-5730
Cumberland Home Support - 834-9195
Eastern Ottawa Resource Centre - 741-6025
Good Companions Home Support - 236-0428
Jewish Family Services - 722-2225
Nepean Seniors’ Home Support - 829-1133
Olde Forge Community Resource Centre - 829-9777
Ottawa West Community Support - 728-6016
Rideau Seniors’ Centre Inc. - 692-4697
South East Ottawa Ctre. for a Healthy City - 737-5115
Service d’Entraide communautaire - 241-1266
Township of Osgoode Home Support - 821-1101
Western Ottawa Cty. Resource Centre - 591-3686
Caregiver Support Services
Alzheimer Society First - 523-4004
City of Ottawa Health Department (Caregiver Support Program) - (Ext. 26185) 580-6744
Family Services Ottawa (FSC) - 725-3601
Mental Health Services
Geriatric Psychiatry Community Services
Alzheimer & Related Disorders Unit (ARDU) and Geriatric Psychiatry - 562-9777
Elder Abuse
Catholic Family Services Ottawa - 233-8478
Distress Centre - 238-3311
Family Services Ottawa (FSC) - 725-3601
Guardianship Investigations Unit (Office of the Public Guardian & Trustee) - 1-416-327-6348
Jewish Family Services of Ottawa - 722-2225
Ottawa Police Victims Crisis Unit (Ext. 5367) - 236-1222
Services for Persons with Dementia
Alzheimer Society of Ottawa-Carleton - 523-4004
Alzheimer Day Away Programs (West) - 721-6496
Eliz. Bruyere Health Centre Day Program - 241-4971
Alzheimer and Related Disorders Unit (ARDU) - 562-9777
Memory Disorder Clinic - 562-6322
West Geriatric Assessment Outreach Team - 721-0041
Western Ottawa Community Resource Centre
Day Program for Adults with Dementia Related Illnesses - 591-3686
Seniors’ Home Support Services
Community Care Access Centre (CCAC) (Home Care) - 745-5525
Good Companions - 237-6879
Nepean Seniors’ Home Support - 829-1133
Old Forge Seniors’ Support Services - 829-9777
Ottawa West Seniors Support - 728-6016
Rideau Township Seniors Citizens - 692-4697
Veterans Independence Program - 1-866-522-2122 English / 1-866-533-2022 French
Western Ottawa Community Resource Centre - 591-3686
Adult Day Services (Referrals managed by CCAC)
Community Care Access Centre (CCAC)
Request Intake - 745-5525
Centre de Jour Guigues - 241-4070
City of Ottawa Programs
Carleton Lodge - 825-3763 ext. 3120
Centre d’accueil Champlain - 746-3543 ext. 25361
Cumberland Home Support Program - 834-9195
Abbotsford House - 230-5730
Good Companions (The) - 236-0428
Harmer House Outreach Program - 726-8882
Ottawa West Community Support - 728-6016
Residence St-Louis - 824-1720
St. Patrick’s Home - 731-4660
Victoria Order of Nurses (VON) “Day Away” Program
Ottawa West Centre - 721-6496
Perley Rideau Adult Day Program (Ext. 8808) - 526-7170
Western Ottawa Community Resource Centre - 591-3686
Note: You may refer yourself by contacting the Community Care Access Centre (CCAC) Intake Clerk or you can call the Adult Day Service directly.
Adult Day Services (Referrals not managed by CCAC)
Jewish Family Services
V’hadarta Alzheimer’s Day Away Program - 722-2225
Counselling & Support Services
Carlington Community & Health Centre
General - 722-4000
Medical - 722-2161
Catholic Family Services Ottawa - 233-8478
Centretown Community Health Centre
General - 233-4443
Medical - 233-4697
Children’s Aid Society - 747-7800
Eastern Ottawa Resource Centre - 741-6025
Family Services Ottawa - 725-3601
Jewish Family Services of Ottawa - 722-2225
Lanark Mental Health - 1-613-267-1055
Leeds & Grenville Rehabilitation & Counseling Services - 1-800-267-4406
Nepean Community Resource Centre - 596-5626
Pinecrest Queensway Health & Community Services - 820-4922
Sandyhill Community Health Centre
General - 789-6309
Medical - 789-7752
Somerset West Community Health Centre
General - 238-8210
Medical - 238-1220
South East Ottawa Centre for a Healthy Community - 737-5115
Western Ottawa Community Resource Centre - 591-3686
Youth Services Bureau (Evening & Weekend Emergency) - 729-1000
East - 834-2660
West - 596-5621
Central - 241-7788
Addictions
Addictions & Problem Gambling Services of Ottawa - 789-8941
Alcoholics Anonymous - 237-6000
Al-Anon Family Group (English) - 860-3431
Al-Anon Family Group (French) - 819-669-0543
D.A.R.T (Drug & Alcohol Treatment Info Line) - 1-800-565-8603
Gamblers Anonymous – Gam Anon (24 hrs) - 567-3271
L.E.S.A. (Lifestyle Enrichment for Senior Adults) - 233-5430
Narcotics Anonymous - 236-4674
OPGH (Ontario Problem Gambling Helpline) - 1-888-230-3505
Overeaters Anonymous (Over-eating, under-eating, bulimia & Anorexia) - 820-5669
Renfrew County Alcohol & Drug Assessment
Pembroke - 1-613-732-3356
Renfrew - 1-613-432-9855
Rideauwood Addiction and Family Services - 724-4881
Serenity Renewal for Families - 523-5143
Tri-County Addictions Assessment
Lanark/Leeds/Grenville - 1-800-361-6948
Brockville - 1-800-563-0062
Housing
Housing Help - 563-4532
Nepean Housing - 727-6651
Social Housing Registry of Ottawa - 526-2088
Emergency Housing
Employment & Financial Assistance Branch of the City of Ottawa:
For families between 08:30-4:30 pm ask for the Emergency Housing Worker - 560-0622
For Residential Care for the Elderly or Special Needs (Ext.26586) - 560-0622
Ottawa YMCA – YWCA (24 hrs.) - 788-5063
For Men:
Salvation Army (171 George Street) - 241-1573
Shepherds of Good Hope (233 Murray Street) - 241-6494
Union Mission (35 Waller Street) - 234-1144
For Women:
Interval House (24 hours) - 234-5181
La Présence - 241-8297
Maison d’Amitié - 747-0020
Nelson House (24 hours) - 225-3129
O’Connor - 237-4669
Young Women’s Shelter (16-20 years) - 789-8220
Clothing & Furniture
Ottawa Neighbourhood Services - 728-3737
Salvation Army Thrift Stores - 726-8891
St.Vincent de Paul Stores - 722-7166
Day Care
Day Care Subsidy - 560-6000
Parent Resource Centre - 565-2467
Legal Services
Legal Aid - 238-7931
Community Legal Clinics
Ottawa - 241-7008
South Ottawa - 733-0140
West Ottawa - 596-1641
Family Law Information Centre - 239-1274
Lawyer Referral Services 1-800-268-7568
REACH – Equality & Justice for People with Disabilities -236-6636
Government Legislation Information
Capacity Assessment Office - 1-416-327-6766
Public Guardian & Trustee - 241-1202
Power of Attorney Kits - 1-800-366-0335
Financial Aid
Employment Insurance: Ottawa - 1-800-206-7218
Renfrew - 1-613-432-4878
Arnprior - 623-3173
Pembroke - 1-613-735-0681
Ontario Works: Ottawa Intake - 560-6000
Southwest District (161 Greenbank Road) - 560-0627
Emergencies: Weekends/Holidays - 580-2400
Renfrew - 1-613-433-9846
Arnprior - 623-5426
Pembroke - 1-613-732-2601
Lanark County (Perth) - 1-888-644-3444
Ontario Disability Support Program:
Ottawa - 234-1188
Renfrew - 1-800-267-9872
Pembroke - 1-800-267-0112
Lanark County (Perth) - 1-800-267-7911
Credit Counselling - 728-2041
Essential Health & Social Services (EHSS) - 560-0631
Ontario Drug Benefits Program - 1-416-327-8109
Ontario Health Card (OHIP) - 783-4400
Trillium Drug Program - 1-800-575-5386