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Care Partner & Visitor's Information

Visiting Patients at QCH

Queensway Carleton Hospital (QCH) has announced new, expanded 24/7 hours for patient’s designated Care Partners. As a patient and family centered hospital, the new visitor hours are intended to encourage and support on-going presence for up to two (2) designated individuals, Care Partners, at the patient’s bedside with the exception of the Intensive Care Unit, Day Care Surgery Unit and Post Anesthesia Care Unit where space and the nature of the care limits this to one Care Partners.  Care Partners are welcome to remain at the patient’s bedside 24 hours a day, according to a patient’s preference and may change daily as needed by the patient.


QCH recognizes the difference between Care Partners and visiting well-wishers and has collaborated with its Patient and Family Advisory Council, a group of dedicated volunteers with personal health care experiences at QCH, regarding the new visitor policy to ensure that it reflects

patients’ and families’ needs.


We request that visitors be respectful of patients needs for treatment, therapies and require periods of rest to recover from their illness.


Visiting Hours 

While there are no set times for visitors, they are encouraged to visit between 10:00am and 9:00pm and to check with the patients’ Care Partner prior to visiting. Care Partner presence and visitation polices are reviewed at times of increased risk. Patient access may be altered based on risk and patient needs (e.g. outbreak situations).


Visiting Tips

If you have had a cold or gastrointestinal bug within the last 3-4 days, you are asked to stay at home and refrain from visiting patients for their protection. Please clean your hands and follow hand hygiene instructions when entering the hospital and a patient room.


Please ensure children are supervised and are prepared to be in a medical setting. Consider having the children send their get well message with the designated visitor. Floral arrangements or fruit baskets may not be appropriate for certain patients. It is often appropriate to check with the nursing unit first. 


Childbirth Unit

Childbirth Unit Visiting Hours

In-Patient Mental Health

* Patients in this area do not have telephones in their room but if you would like to speak with a patient, please call 613-721-2593  

Intensive Care Unit (ICU)

The ICU environment can be very tiring for the patient due to a combination of factors. Rest plays an important part in the recovery of your family member and we ask your cooperation and understanding in the following hours and restrictions.


One Care Partner may stay at the patient’s bedside 24 hours-a-day. Please advise the nurse of the name of the Care Partner each day. Care Partners and family are encouraged to attend multidisciplinary rounds from 9:00 a.m. to 11:00 a.m. each day but visitors may be limited during this time.
Visitors may visit Sunday through Saturday 11:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:30 p.m. (we may limit the number at the bedside depending on the patient’s condition). Flowers and plants are not permitted in the ICU.



The hospital's cafeteria is located on Level 1 of the Main Building. Breakfast and lunch are available Monday to Friday, from 6:30 a.m. to 2:00 p.m. 


Healthy Foods Initiative

Campus Maps

Queensway Carleton Hospital Map Floor 1

Queensway Carleton Hospital Map Floor 2

Queensway Carleton Hospital Map Floor 3

Queensway Carleton Hospital Map Floor 4
Irving Greenberg Family Cancer Centre map.





Parking and Transportation 
Proceeds from parking are re-invested in parking operations and patient care at the hospital.

Hospital visitors will access the easy-to-use automated parking system by following these steps:

  1. Entry Station: Retrieve a ticket as you enter the parking lot. Please keep this ticket with you.
  2. Pay Station: A climate-controlled booth located at the front of the main parking lot and a Pay Station located inside the main entrance of the hospital enables visitors to pay for parking. 
  3. Visitors scan their ticket at the station and pay the amount shown by coins, bills, or credit card. The Pay Station machine issues an Exit Ticket required to leave the lot. 
  4. Exit Station: Visitors will insert their exit ticket at the exit gate There is also an option at the Exit Station to pay by credit card, bypassing a stop at the Pay Station.


Parking rates are subject to change. The current parking rates as of April 1, 2017 are:



0-15 mins: Free grace period
16-30 mins: $4
31-60 mins: $8
61-90 mins: $11
Daily maximum: $14 (valid until midnight)



Same day pass $14

30 consecutive days pass $85


5 non-consecutive days pass       $35*

10 non-consecutive days pass     $70*

30 non-consecutive days pass     $150*

TOH-QCH inter-campus pass      $97.50*

(Valid for 15 non-consecutive days between The Ottawa Hospital and QCH)


*All multi-use passes have the following privileges:

   • Valid for one (1) year

   • Good for 24 hour period with on/out usage

   • Can share between visiting family members

   • Cannot be retroactively applied to previous parking charges

   • Non-refundable



Directions to QCH


If taking Hwy. 416 North, take the Hunt Club exit and head north on Cedarview Road. At the end of Cedarview Road, turn right on Baseline Road and the hospital will be on your left. Turn left at the first stop light - John Sutherland Drive - and follow directions to the parking lot.

If taking Hwy. 417 West, exit at Richmond Road and turn left on Richmond Road. Go to the second stop light and turn left onto John Sutherland Drive. Follow the roadway to the front of the hospital for parking facilities.

If arrivng by Hwy. 417 East, take the Acres Road exit ramp, turn right at the light and right again onto Richmond Road. Turn left at the next stop light - John Sutherland Drive - and follow the road to the front of the hospital.

OC Transpo bus routes 97, 118 and 152 provide access to the Hospital campus.