Interpretation Services

At Queensway Carleton Hospital, we deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our health care environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. If you require interpretation services, please notify your Care Team prior to your visit if possible.


If you are more comfortable speaking a language other than English, an interpreter can be arranged for you. QCH subscribes to Languages Service Associates, an organization that provides real-time translation in almost 300 different languages via telephone. The patient and the care provider each have a handset and speak to the translator. Translators are medically accredited and bonded.

Sign Language Interpretation

If you would like sign language interpretation, QCH has a Video Remote Interpretation (VRI) service for patients. Let your caregiver know prior to your appointment, if possible.

TTY phone service for the deaf, deafened and hard of hearing

A TTY telephone unit for the hearing impaired is available for patients and staff. You can request the unit from your healthcare provider, who will check it out from our Call Centre.