Hospital charges and insurance coverage is dependent on your residency status and insurance.
If you are a resident of Ontario or another Canadian Province and have a valid provincial or federal health insurance
If you are a resident of Canada without a valid provincial or federal health insurance or you are a resident of another country
Payment and insurance information is required upon admission. When you register as an inpatient or as an outpatient, a member of our Registration Team will take your provincial, federal, private insurance and/or credit card information. Authorization for the Hospital to use your credit card for uninsured services is given when you sign your Terms of Admission and Authorization of Hospital Costs Form or Outpatient Hospital Charges Authorization for Uninsured Residents and Non-Residents Form as appropriate. Unless you provide us with another method of payment, we will charge your share of your account (the amount that is not covered by provincial, federal or private health insurance if you are a resident of Canada) to your credit card when you are discharged. You will receive a receipt in the mail for credit card charges. You should keep your receipts for these services, as you may be able to claim a tax deduction for medical costs. No duplicate tax receipt will be issued.
Unplanned Admissions (i.e. emergency admissions, ambulance arrivals)
If at the time of an unplanned admission and stay you are unable to provide insurance and/or credit card information, the Hospital will mail a bill to you post-discharge. This bill is due and payable upon receipt. If you are a Canadian resident with valid provincial, federal and/or private insurance please contact the Finance Department at (613) 721-4704. If you are a Canadian resident with no insurance coverage or an out-of-country resident please refer to How to Pay Your Bill.
Admission Terms and Your Financial Responsibilities
When you register as an admitted inpatient to the Hospital, a member of our Registration Team will provide you the Terms of Admission and Authorization of Hospital Costs Form. This document explains your financial and personal obligations during your stay with us as an inpatient at the Hospital.
Please read this document carefully as once you or your guarantor has signed this document, you or your guarantor become financially responsible for hospital charges that are not covered by valid provincial, federal or private health insurance.
On the document you or your guarantor select and sign for either ward, semi-private or private room accommodation. Your Hospital account will be charged according to the room accommodation requested, the room accommodation provided, your residency status in Canada and whether you have valid provincial or federal health insurance. Please visit the links above noting the residency status and insurance for the rates.
If the Hospital places you in a room accommodation that is a higher level than requested, you will be billed only the level of accommodation requested. Further, you authorize the Hospital to bill your insurance company for any available coverage. Again, it is your responsibility to confirm and know the details of any insurance coverage.
If the Hospital places you in a room accommodation that is a lower level than requested, you will be billed only the level of accommodation received. The Hospital will do its best to accommodate your preferred type of room. The charge for the preferred room will apply when you are moved to that room.