Patient Portal Frequently Asked Questions

Want to know more? Below are some of the Patient Portal FAQs


The Patient Portal: what you need to know

Preparing for your Virtual Visit


How do I register?

Right now, registration is currently only being offered to patients who are enrolled at QCH registration during their stay, or for an outpatient clinic/consultation. You will be asked to provide a personal e-mail address to be registered, must complete the registration process by following the steps in the confirmation email you will receive.


This only includes patients who have specifically registered for the Patient Portal at registration as of June 15, 2020, onwards. It does not retroactively include patients who have previously visited QCH.

 

How do I log in?

If you’ve been signed up for the Patient Portal by a member of our registration team, you will receive a confirmation email that will provide details on how to confirm your account.


To log in you will need to visit Connected Care and enter your user name and your password. If you have forgotten either your user name or password, use the prompts on the log in page to reset your account – this will require access to the email you have linked to the account.

 

How will I be able to access the Patient Portal?

You will be able to access the patient portal in several ways:

  • Downloading the mobile Patient Portal app, "MHealth", and using the Portal Name: Connected Care
  • Logging in through the web-based platform on your laptop or computer
  • Logging in through the web-based platform on your phone or tablet

 

What is CHAMP and Connected Care?

The Champlain Association of Meditech Partners (CHAMP) is the group of hospitals in the Champlain Local Health Integration Network – which includes the Ottawa Region - that use the Meditech healthcare information system for electronic patient charts.

 

This partnership includes: 

  • Arnprior Regional Health
  • Bruyère Continuing Care
  • Carleton Place and District Memorial Hospital
  • Glengarry Memorial Hospital
  • Hôpital Montfort
  • Queensway Carleton Hospital

Connected Care is the name of the project that is bringing the Patient Portal to patients at the CHAMP hospitals.

 

Who do I call if I have questions about my results?

If your results have only recently been posted, please wait for your referring physician to call you to discuss them.


If you still have a question regarding a report or results in the Patient Portal, please call your referring physician only. Do not call the lab or diagnostic technician listed on the report – they will not be able to answer your medical questions.

 

Who do I call if I need support with my Patient Portal account?

You can reach our support team by email at ConnectedCare@MyChamp.ca or by calling our toll-free number at 1-833-721-0660 between 8:00 AM and 4:00 PM, Monday through Friday (excluding holidays).