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How to pay your bill


Payment for preferred accommodation, ambulance fees, appliances, and other uninsured procedures is due at the time of service (or discharge). We will issue a receipt upon payment of account. All payments are made payable to Queensway Carleton Hospital.

Payment options


Available 24 hours a day, 7 days a week

(Visa or Mastercard and American Express only accepted on-line).

Click Here to Pay your bill now.


Security Statement




By phone

Monday-Friday 8:30 AM to 4:00 PM (except statutory holidays)
(613) 721-4704
(Visa, Mastercard, Amex only)


In person

Cashier Kiosk (Level 2, Main Entrance, behind Patient Registration)
Monday-Friday 8:30 AM to 4:00 PM (except statutory holidays)
3045 Baseline Road
(Visa, Mastercard, Amex, Interac, cheque, cash)
Emergency Department Registration
Outside of Cashier Kiosk hours, 7 days a week
3045 Baseline Road
(Visa, Mastercard, Amex, Interac or cheque)


Please bring with you the bill or statement which QCH provided to you.


By mail

Attention: Financial Services
Queensway Carleton Hospital
3045 Baseline Rd.
Ottawa, ON K2H 8P4
(Visa, Mastercard, Amex, cheque)

Please do not mail cash

Personal cheques

Please note that there is a service fee of $40.00 for returned personal cheques.
For your convenience, we have 2 automated teller machines inside the Hospital, both located on Level 2; one at the Main Entrance and the other beside Tim Hortons.

If you have any questions regarding your bill or our online payment system, please contact Financial Services (613) 721-4800 or email us at