QCH is a scent-free hospital.

Help us prevent allergic reactions to scented products.
Please do not wear scented personal care products or bring highly scented flowers to the hospital.

 

The QCH Cystoscopy/Endoscopy Clinic is located on the main level of the hospital (Level 2). This clinic offers flexible cystoscopy procedures to diagnose and treat patients with urological needs. Cystoscopy is a procedure that allows your doctor to examine the lining of your bladder and the tube that carries urine out of your body (urethra). A hollow tube (cystoscope) that has a lens is inserted into your urethra and slowly advanced into your bladder. Patients are awake throughout this procedure, and it typically lasts less than 10 minutes. 

 

Referral and appointments: 

Referrals for urology consults are made directly to the Urologist Offices and if a cystoscopy is required, their office will organize a date and time for the procedure.


When the date and time have been booked into the QCH Cystoscopy Clinic calendar, patients who have a Connected Care Patient Portal account will see their booked appointments in their Patient Portal.

 


Contact the clinic:

Phone: 613-721-2000, ext. 2990

    • Phonelines are staffed daily from approximately 7 a.m.– 4 p.m. (excluding weekends and stat holidays)
    • The Clerk can be busy greeting and checking in patients. If your call is not answered, please leave a message and the Clerk will return your call.
    • Note: If you are trying to change the date of your procedure, you must contact your Urologist’s office directly, not the Cystoscopy clinic.

 

Hours of operation:

    • Monday, Tuesday, Thursday, and Friday: 7 a.m.–3:30 p.m.
    • Wednesday: 8 a.m.–4:30 p.m.

Cystoscopy clinic information

What to bring
  • Health card.
  • Updated medication and allergy list.
  • Any regularly used Mobility aids.

How to prepare

Preparations and medications:

    • Follow the preparation instructions given to you by your Urologist.
    • If you Urologist told you to stop certain medications before your procedure, then follow those instructions too.

Arrival to hospital:

    • Please arrive 30-40 minutes before your scheduled appointment.
    • This provides enough time to register, get to the clinic, and complete the intake process.

What to expect

When you get to the clinic (after registering at the Main Registration near the Hospital front entrance):

    • Our Clerk or one of our wonderful Volunteers will give you a hospital gown to change into. A locker and lock & key will be given to you to keep your things safe and secure during your appointment.
    • While you wait, you will be given some information about the procedure to read.
    • Before your procedure, you will need to go to the bathroom to empty your bladder.
    • A staff member (Nurse or a Patient Care Assistant) will walk with you to the procedure room and help you get onto the exam chair.
    • To prepare you for the cystoscopy, your nurse will clean the area around your urethra (where pee comes out) and most patients will get a special jelly that helps numb the area. This area must stay clean, so please do not touch the coverings the nurse puts on you. A light sterile drape will cover you for privacy
    • You will be able to talk to the doctor (a Urologist) before the procedure to make sure you understand and agree to it.
    • After the procedure, the nurse and doctor will talk to you about what to do next and give you the paperwork and teaching you need.
    • Then you will go back to the locker area to get your things and change back into your clothes.