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Visiting QCH - what you need to know 

Hospital Visiting Tips

The safety and well being of our patients is our top priority.


You can help keep our patients safe by:

  • Following hand hygiene instructions when entering the hospital and a patient room. This includes regular use of hand washing stations.
  • Postponing your visit if you have experienced cold or flu-like symptoms at any time in the past 72 hours.
  • Keeping a close watch on children for their own safety, the safety of patients and of hospital staff.
  • Consulting with unit staff before delivering floral arrangements or fruit baskets.
  • Observing the hospital's scent-free policy. 
  • Respecting hospital staff as they work hard to care for our patients. 


Visiting Patients at QCH

Queensway Carleton Hospital has announced new, expanded 24/7 hours for patient’s designated Care Partners.


As a patient and family centered hospital, the new visitor hours are intended to encourage and support on-going presence for up to two (2) designated individuals, Care Partners, at the patient’s bedside with the exception of the Intensive Care Unit, Day Care Surgery Unit and Post Anesthesia Care Unit, where space and the nature of the care limits this to one Care Partner.  Care Partners are welcome to remain at the patient’s bedside 24 hours a day, according to a patient’s preference. Care Partners may change daily as needed by the patient.


QCH recognizes the difference between Care Partners and visiting well-wishers and has collaborated with its Patient and Family Advisory Council, a group of dedicated volunteers with personal health care experiences at QCH, regarding the new visitor policy to ensure that it reflects
patients’ and families’ needs. We request that visitors be respectful of patients needs for treatment, therapies and require periods of rest to recover from their illness.


Visiting Hours

While there are no set times for visitors, well-wishers are encouraged to visit between 10:00am and 9:00pm and to check with the patients’ Care Partner prior to visiting. Care Partner presence and visitation polices are reviewed at times of increased risk. Patient access may be altered based on risk and patient needs (e.g. outbreak situations). Please take note of the special considerations for the following units below.


In-Patient Mental Health

Patients in this area do not have telephones in their room but if you would like to speak with a patient, please call 613-726-9877. Visitors may visit Monday through Friday 4:00 p.m. to 9:00 p.m. and Saturday, Sunday and holidays from 9:00 a.m. to 9:00 p.m. Please note that visiting hours may be limited at the discretion of the care team depending on the patient's condition.


Intensive Care Unit (ICU)

The ICU environment can be very tiring for the patient due to a combination of factors. Rest plays an important part in the recovery of your family member and we ask your cooperation and understanding in the following hours and restrictions.


One Care Partner may stay at the patient’s bedside 24 hours-a-day. Please advise the nurse of the name of the Care Partner each day. Care Partners and family are encouraged to attend multidisciplinary rounds from 9:00 a.m. to 11:00 a.m. each day but visitors may be limited during this time.


Visitors may visit Sunday through Saturday 11:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:30 p.m. (we may limit the number at the bedside depending on the patient’s condition). Flowers and plants are not permitted in the ICU.


Childbirth Program

Who can visit

Birth Unit 

Mother Baby Unit 

 Special Care Nursery

 Gynecology / Surgery

Care Partner or primary support person 24/7 -  Any time day or night 24/7 - Any time day or night Parents any time day or night  
Grandparents and siblings or new baby After delivery of baby, a 15 minute visit, day or night 10:00 am - 8:00 pm Siblings must be accompanied by an adult. 10:00 am -  8:00 pm except  7:00 pm - 7:30 pm during report time.  
Friends and family No general visiting other than designated support people 3:00 pm - 8:00 pm 3:00 pm - 8:00 pm except 7:00 pm - 7:30 pm during report time. 11:30 am - 2:00 pm and 3:00 pm - 8:00 pm.
Number of people at the bedside Three people including Care Partner and two other support people during labour and delivery. Doulas are an exception as they are part of the healthcare team Three people including Care Partner. Please be considerate of other patients in the room when visiting Two people including one parent with baby bracelet Three visitors